Privacy Policy

Effective Date, November 12, 2024

1. Introduction

Welcome to Trusted Kigali Developers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://kigalidevelopers.com/ (the “Site”) or use our services. It also outlines your rights and choices regarding your data.

If you are located in Canada, please read Section 9 of this Privacy Policy for specific rights applicable to you.
If you are located in Brazil, please read Section 10 of this Privacy Policy for your specific rights under the LGPD.
Under Rwandan data protection laws, if you are a Rwandan citizen, you have specific rights regarding your data. These include the right to access your data, request corrections, and opt out of certain data processing activities.

2. Information We Collect

We collect the following types of personal data:

a. Personal Data You Provide Directly

  • Identity and Contact Data: Includes your name, email address, and phone number when you contact us or sign up for services.
  • Payment Information: We may collect payment details when you purchase our products or services.
  • Feedback and Communication: Includes information you provide through emails, forms, or direct communication, including feedback and suggestions.

b. Automatically Collected Data

  • Device Information: This includes details such as device type, operating system, browser type, and version. By collecting this information, we gain valuable insights into the technology our users utilize to access our Site. This helps us ensure compatibility and optimize performance across various platforms for an enhanced user experience.
  • Location Data: This refers to general location data derived from your IP address, which provides us with information about the geographical area from which you access our Site. By analyzing this data, we can better understand regional trends and preferences among our users, allowing us to tailor content and services accordingly.
  • Usage Data: This refers to information regarding how you interact with our Site, encompassing a wide array of metrics that illuminate your engagement patterns. This includes details such as the specific pages you visit, the duration of time spent on each page, and your browsing history during your sessions. Additionally, we collect data about click activity across various sections of the website, which helps us understand which features or content are most appealing and useful to our users.

    We analyze this Usage Data to gain insights into user behavior and preferences. By understanding how visitors navigate through our Site, we can enhance user experience by optimizing site functionality, improving content relevance, and tailoring our offerings to better meet your needs. For instance, if we notice that certain pages attract more traffic than others or that users tend to drop off at specific points in their journey, we can make informed adjustments aimed at boosting engagement and satisfaction.

    Furthermore, this data is invaluable for troubleshooting any issues that may arise while using our Site. It enables us to identify potential areas for improvement in terms of website performance or usability. We also use aggregated Usage Data for statistical analysis purposes; however, this information is anonymized so it cannot be traced back to individual users.

    Your interaction with our Site provides us with critical feedback that drives continuous enhancement efforts and ensures we remain aligned with user expectations. Rest assured that all collected Usage Data is handled by our privacy policy and applicable regulations designed to protect your personal information. If you have any questions about how we gather or utilize this data—or if you’d like further insights into its role in enhancing your experience—please feel free to reach out directly. Your input is not only valued but essential in helping us create a more effective online environment tailored just for you.
  • Log Data: We collect logs when you use our services, which may include IP addresses, error logs, timestamps, and other relevant diagnostic information. This data helps us monitor system performance and troubleshoot any issues that may arise during your interactions with our platform.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze site usage, and personalize content. For more details, please refer to our Cookie Policy.

3. How We Use Your Data

We use your data for the following purposes:

  • To Provide and Improve Our Services: We use your data to operate our services, respond to your inquiries, and enhance our offerings.
  • Data Analytics: We may use your data for analytics to better understand user behavior and improve our services across all platforms.
  • Marketing: With your consent, we may send you promotional emails or updates about our services.
  • Legal Compliance: We may use your data to comply with legal obligations and protect our rights and interests.

4. Sharing of Personal Data

We do not sell your data. However, we may share your data with:

  • Service Providers: Trusted third parties who assist us in service delivery, analytics, and site maintenance.
  • Legal and Regulatory Authorities: When required by law or to respond to legal requests.
  • Business Transfers: In the event of a merger or acquisition, your data may be transferred as part of the business assets.

5. Data Security

We implement comprehensive industry-standard measures to protect your data from unauthorized access, potential loss, or misuse. Our security protocols include advanced encryption techniques, regular security audits, and stringent access controls that are designed to safeguard your information at every stage of its lifecycle. We also provide ongoing training for our team members to ensure they are aware of best practices in data protection and privacy.

However, it is important to note that no system can be completely secure. While we strive to maintain the highest levels of security and continuously update our protocols in response to emerging threats, there remains a possibility—albeit small—that breaches could occur due to unforeseen vulnerabilities or sophisticated cyber-attacks. Therefore, while we take extensive precautions to mitigate risks and protect your information, we cannot guarantee absolute security at all times.

We encourage you to remain vigilant as well by using strong passwords and being mindful of sharing sensitive information online. Your trust is paramount to us; therefore, we are committed not only to implementing robust safeguards but also to keeping you informed about our efforts to protect your data. Should any significant changes occur regarding our security policies or should an incident arise that affects your data privacy, we will promptly communicate with you by applicable laws and regulations.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your data:

  • Right to Access: You can request a copy of the personal data we hold.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete data.
  • Right to Deletion: You may request deletion of your data, subject to certain exceptions.
  • Right to Object: You may object to certain processing activities, such as direct marketing.
  • Right to Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time.

To exercise your rights, please contact us at [email protected].

7. International Data Transfers

Your data may be transferred to and processed in countries other than your own, including those that may not have the same level of data protection as your country. Such international transfers are often necessary for various operational reasons, including the facilitation of our services or compliance with legal obligations. We take these matters seriously and ensure that such transfers are conducted in strict accordance with applicable data protection laws and regulations to safeguard your privacy rights.

To protect your information during these transfers, we implement a variety of measures designed to maintain its confidentiality and integrity. This includes utilizing standard contractual clauses approved by relevant authorities, which impose specific obligations on parties involved in the transfer, ensuring that your data receives adequate protection regardless of where it is processed.

Furthermore, we continuously monitor developments in international data protection standards and strive to align our practices accordingly. Our commitment extends beyond mere compliance; we aim to foster an environment where you can feel confident about the security of your personal information no matter where it resides.

If you have any questions or concerns regarding how your data is handled during international transfers or about our overall approach to data privacy, please do not hesitate to reach out. Your trust is essential to us; therefore, we remain dedicated to being transparent about our processes and providing you with peace of mind concerning the handling of your valuable information.

8. Additional Rights for Specific Regions

a. Canada

If you are a resident of Canada, you have the right to access your data and request corrections. For more details, contact us at [email protected].

b. Brazil (LGPD Compliance)

If you are a resident of Brazil, you have the following rights under the LGPD:

  • Right to Confirm: Confirm the existence of data processing.
  • Right to Anonymization: Request anonymization or deletion of unnecessary data.
  • Right to Data Portability: Request your data in a portable format.

C. Rwanda

Under Rwandan data protection laws, if you are a Rwandan citizen, you have specific rights regarding your data. These include the right to access your data, request corrections, and opt out of certain data processing activities. For more details or to exercise these rights, please contact us at [email protected].

9. Cookies Policy

We use cookies to improve your browsing experience and analyze site traffic. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.” Your continued use of the Site after changes indicates your acceptance of the new terms.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: